Question 1

What is the Product Team Subscription?

Accepted Answer

A flat-monthly, productised retainer — a senior product team for design and development, on tap. Unlimited requests, one active at a time, delivered fast, with the freedom to pause, resume or cancel anytime.

Question 2

How much does the Subscription cost?

Accepted Answer

From £5,000/month for the base tier. Higher tiers run two or three workstreams in parallel; exact pricing for those is best confirmed on a call.

Question 3

What does "unlimited requests" mean?

Accepted Answer

You can queue as many requests as you like. We work the top item, ship it, and pull the next. Unlimited in the queue, single-threaded in delivery — that's what keeps turnaround fast and quality high. Higher tiers run more in parallel.

Question 4

What counts as one request?

Accepted Answer

A discrete, scoped task: a screen or flow, a component, a small feature, a fix, or a landing page. A whole product or a major feature isn't a request — that routes to a Follow-on Sprint.

Question 5

How fast will I get things back?

Accepted Answer

Design requests typically turn around in a couple of business days; development requests take longer because real code takes more than a screen does. You get a turnaround estimate the moment a request reaches the top of the queue.

Question 6

Can I pause the Subscription?

Accepted Answer

Yes — pause anytime. If your queue empties or things go quiet, pause and stop paying, then resume when you need us. You never pay for idle time.

Question 7

Is there a contract or minimum term?

Accepted Answer

No long contract — pause, resume, upgrade or cancel anytime.

Question 8

Do I get the same team as my sprint?

Accepted Answer

Yes. The Subscription is the same senior team that ran your sprint — they already know your product, your team and your vision, so there's no re-briefing.

Question 9

Is the Subscription design only, or development too?

Accepted Answer

Both. Unlike design-only subscriptions, ours covers design and development — that's the key difference.

Question 10

Why a Subscription instead of hiring someone?

Accepted Answer

A senior hire costs £70k+/year plus management, benefits, recruitment risk and downtime — and one person can rarely do both design and development. The Subscription gives you two disciplines for less than the loaded cost of one hire, with no overhead and the freedom to pause.

Question 11

How is the Subscription different from using a freelancer?

Accepted Answer

Consistency and seniority. A freelancer rotates between clients and varies in quality; the Subscription is the same senior team that ran your sprint, on a flat fee, with the whole studio behind it — and we do development, not just design.

Question 12

What's included in the Subscription?

Accepted Answer

Unlimited requests and revisions (one active at a time per tier), the same senior team for design and development, a task board plus Slack, fast regular turnarounds, a fixed monthly fee, unlimited team seats, and full ownership of everything we make.

Question 13

What's not included in the Subscription?

Accepted Answer

Large new builds or major features (those route to a Follow-on Sprint), SLA-bound or same-day emergency response, and hosting or third-party costs.

Question 14

Can more than one person on my team submit requests?

Accepted Answer

Yes — unlimited team seats. Anyone on your team can submit and track requests.

Question 15

Do I own what's produced under the Subscription?

Accepted Answer

Yes. Everything we make is owned by you.

Question 16

What if I have a big feature while on the Subscription?

Accepted Answer

Big work would block the queue, so it routes to a Follow-on Sprint. That keeps your day-to-day requests flowing.

Question 17

Who is the Subscription for?

Accepted Answer

Clients with a live product to keep improving, teams who need steady senior input but not a full-time hire, and founders iterating toward product-market fit.

Question 18

Who is the Subscription not for?

Accepted Answer

Anyone needing a big one-off build (use a sprint), anyone needing several parallel workstreams on the base tier (upgrade a tier), or anyone who only needs keep-it-running maintenance (use low-fat support).

Question 19

How do I submit and track requests?

Accepted Answer

Through a task board plus Slack — submit, track and collaborate in one place.

Question 20

How long do Subscription clients usually stay?

Accepted Answer

Most stay six months or more, and a large share come to the Subscription after a sprint.

The Product Team Subscription